Business Retention and Expansion

Partner/Member Events
02.26.2019 - 02.27.2019


IEDC Core Training Course
Business Retention and Expansion
February 26-27, 2019
Baltimore, Maryland
Register at
This course is held in partnership with the International Economic Development Council (IEDC) and in conjunction with the Workforce Development Strategies Course, February 28 - March 1. Register for both and save on travel costs!

Get down to business and check a core CEcD requirement off your list with IEDC's Business Retention and Expansion course in Baltimore, MD. This interactive course presents the core components of business retention and expansion (BRE) program, and why the concerns of local businesses need to be actively addressed with the scope of these programs. By building an understanding of business visitation techniques and survey methods, practitioners will be able to clearly gauge their community's business climate. Attendees will learn the "red flags" that may indicate a company is looking to move elsewhere, and how to structure an effective technical assistance program to respond to business concerns. This course helps participants understand how a BRE program relates to attraction, workforce development, small business finance, technology transfer, and many other economic development activities.
IEDC's Business Retention and Expansion course was both practical and meaningful. We immediately implemented a business walk similar to the one described as a case study during the course, and our organization eventually hired a business development coordinator to focus on BRE efforts. Additionally, I have been able to rely on the instructors as ongoing resources related to BRE and other topics.

- Christian F., 2018 Business Retention and Expansion attendee

Here are just a few things you'll cover:
- Establishing, maintaining and upgrading a BRE program
- Creating effective models for business visitations and surveys
- Customer-Relationship Management (CRM) techniques
- Marketing a BRE program
- Establishing an early warning system
- Cluster and industry-focused BRE programs
- Tracking and analyzing customer feedback and response
- Quantitative and qualitative economic development metrics

Erik Collins
Director, Community & Economic Development
Montgomery County, Dayton, OH

Laith Wardi, CEcD
ExecutivePulse, Inc., Erie, PA

Accommodations/Training Location:
Royal Sonesta Harbour Court
550 Light Street
Baltimore, MD 21202
(410) 234-0550
Room Rate: $139
Cut off date: January 29, 2019